Cancellation/Refund Policy

The Association reserves the right to cancel or postpone any Association event. If this occurs, registration fees paid will be refunded in full, but the Association bears no responsibility for any other costs incurred (such as flights, accommodation, travel expenses or loss of income). It is recommended that registrants ensure the appropriate contingencies and insurance is in place to mitigate against loss in these circumstances.

In the instance of webinars, registrants are responsible for ensuring their equipment is able to run the program prior to the start of the session. Refunds will not be provided for technical difficulties experience during the session.

Should registrants be unable to attend an Association event and the registration fee has been paid, a substitute delegate may be nominated at any time. If a substitute attendee is nominated and is of a different class of registrant additional fees may apply.

On written notice of cancellation, the following conditions apply:

  • Up to 2 months prior – a refund will be granted less a cancellation fee which will be charged to cover committed cost/s outlaid on the registrant’s behalf by the Association.
  • Within 2 months – no refund will be granted and the full registration fee and any function/meal or other costs paid is forfeited.